Shipping Policy

Shipping details

Processing time

Normally, orders after payment will be ready for shipment within 48 working hours. When there is a holiday or weekend, there may be a slight delay.

Change or cancel your order

If you would like to change or cancel your order, please be sure to contact us at prior to shipping.

Shipping information

To US address, we ship from US Los Angeles Warehouses. To other country, we ship from Germany or south China Warehouses.

  •  We do our best to ship your orders out as soon as possible.
  • Standard Shipping and Handling:

 This does not include delays caused by holidays, natural disasters, carriers, etc.

Shipping Costs

1) Shipping costs depend on the weight, size (volume and weight) of the package, delivery area and shipping company.

2) ARCOCHE recommends choosing the method that best suits you when placing your order. Shipping costs and delivery times vary with different shipping methods. Please choose the method you prefer.


Customs Duty

International orders may be subject to charges/fees at customs. Arcoche is not responsible for paying these charges. These are the responsibility of the customer. We cannot predict how much they might be – that is at the discretion of the customs office. 

Please Note:

  • You only need to choose whether it is express or standard shipping and ARCOCHE will choose the most suitable shipping method.
  • If you have any request for a specific shipping method, please leave a note in your order.
  • Once the package is shipped, ARCOCHE will update the tracking number on the website and you will receive an email directly with the tracking number. You can track the status of your package via the tracking link:
  • We will contact you if there is an accident before delivery.
  • ARCOCHE reserves the right of final interpretation for the content hereinabove.
If there is any problem, please contact us:
Phone/Whatsapp: +86 150 1467 5613